Reviews the others' work, writes the morning brief, and brings Chuck and Cynthia anything that needs a decision.
Has not reported in.
The office, this morning
Drawn 09/05/2026, 7:11 PM
Jefe’s brief
No brief yet. Once Jefe runs, his read on the day lands here first — what got done, what slipped, and what he wants a decision on.
Needs a decision
Nothing waiting on you or Cynthia. When an employee hits something it cannot settle on its own, it stops and puts it here rather than guessing.
The staff
Reads the three mailboxes as one stream, files what arrives to the right claim folder, and flags what has no home.
Has not reported in.
Turns calls and recordings into claim notes, and drafts the letters that go out on Claim Guardians letterhead.
Has not reported in.
Watches the money: what came in, what went out, what is still owed, and what does not tie out to the penny.
Has not reported in.
Looks across claims for patterns -- carrier behaviour, cycle times, where the office is losing money.
Has not reported in.